Internal customer-support system for Euron Group Inc.
What This Service Does
Euron Group Inc. operates Euron Shoes, MooseLog, and Comfy Moda. We use this internal customer-support system to help authorized personnel receive, organize, and respond to customer communications sent to designated business email inboxes.
Authorized Euron Group business mailbox administrators may connect approved Gmail inboxes to this service. The service reviews incoming customer communications and routes them to a private internal Slack customer-support channel so our team can provide timely assistance.
Google Gmail Access
With authorization from the relevant business mailbox owner, this service accesses sender and recipient information, subject lines, message content, message metadata, and email-thread information from approved Gmail inboxes. This information is used only to identify, organize, and respond to customer-service communications.
Authorized Euron Group personnel may prepare customer replies in the private support workflow. A reply is sent through the connected Gmail mailbox only after an authorized team member explicitly confirms it.
How Information Is Used
Information accessed through this service is used only for Euron Group’s customer-support operations. It is not sold, used for advertising, or used to create advertising profiles. Access is limited to authorized personnel and service providers that support the customer-service workflow.
Euron Group Inc.’s use of information received from Google API Services will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Privacy
For more information about how Euron Group collects, uses, shares, and protects personal information, please read our Privacy Policy.
Contact
Questions about this service or Euron Group’s privacy practices can be sent to contact@mooselog.com.